FAQ

Go through the questions below to check if we already have a solution for your problem
How do I place a delivery order?

You can request a delivery by calling us directly or sending a WhatsApp message with your package details, pick-up point, and destination.

What types of items do you deliver?

We deliver food, groceries, medicine, parcels, emergency items, and more. If you’re not sure whether we can handle your item, just contact us to confirm.

Do you deliver outside Juba?

Currently, our primary operations are within Juba. However, we can arrange intercity deliveries upon request.

How much does delivery cost?

Pricing depends on the size of the package, distance, and urgency of delivery. We’ll give you an exact quote when you make a request.

How do I know my package is safe?

Every delivery is handled by trusted, verified personnel. We keep you updated from pick-up to drop-off to ensure transparency and peace of mind.

Can I track my delivery?

Yes. We provide regular updates through WhatsApp or SMS, so you always know where your package is and when to expect it.

What payment methods do you accept?

At the moment, we support cash on delivery. Mobile money and online payment options will be added soon.

Do you work with businesses?

Yes. We partner with restaurants, pharmacies, and shops to provide reliable delivery services to their customers. Contact us to discuss business packages.

How fast is delivery?

Most deliveries within Juba are completed in under an hour, depending on traffic and distance. Urgent deliveries are prioritized.