At RedHat Delivery Service, your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website, mobile communication channels (phone, WhatsApp, SMS), and delivery services.

1. Information We Collect

– Personal Information: Name, phone number, address, and delivery details you provide when placing an order.
– Payment Information: Limited details for processing cash on delivery or other payment methods (no card details are stored by us).
– Communication Data: WhatsApp messages, calls, or emails exchanged with us for delivery purposes.
– Usage Data: Basic website usage information (e.g., pages visited, time spent) for improving our services.

2. How We Use Your Information

– Processing and delivering your orders.
– Communicating updates on your delivery status.
– Responding to your inquiries or customer support requests.
– Improving our website, services, and customer experience.
– Complying with legal or regulatory requirements.

3. Information Sharing

We do not sell, rent, or trade your personal information. Your data may only be shared with:
– Delivery personnel assigned to complete your order.
– Service providers that help us operate (e.g., communication platforms).
– Legal authorities, if required by law or to protect against fraud and misuse.

4. Data Security

We take reasonable measures to safeguard your information against unauthorized access, loss, or misuse. However, please note that no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights

As a user, you have the right to:
– Request access to the personal data we hold about you.
– Request correction or updates to your information.
– Request deletion of your data (subject to legal or operational requirements).

6. Cookies & Tracking

Our website may use basic cookies to improve user experience. You can disable cookies in your browser settings, but some features may not function properly.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised ‘Last Updated’ date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Location: Juba, South Sudan
Phone: +211 922 454 520
Email Address: info@redhatdelivery.com
WhatsApp: +211 928 638 669